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Refund Policy

Refund Policy

Aeon Micro Inc. gives a 90 Day limited warranty from the date of the shipment to the original purchaser. The warranty will not apply to those products that are damaged due to misuse, abuse or negligence. Warranty is different only when specified directly on the specific invoice for that purchase and those items.

 

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and Aeon Micro Inc ability to remarket the returned product.

 

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. Aeon Micro will only accept returns via FEDEX, USPS or UPS with a tracking and appropriate insurance. Aeon Micro is not responsible for lost parcels.

 

Returns for Non-Defective Items

All non-defective returns authorized by Aeon Micro, whether opened or unopened, will be assessed up to a 20% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by contacting Aeon Micro. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

 

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported and returned within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee.

 

Damaged Products

All packages shipped from Aeon Micro are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for Aeon Micro to file a damage claim. Failure to notify Aeon Micro of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.



Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a 20% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to Aeon Micro.

 

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